Terms & Conditions
Effective Date: 22 August 2026
Welcome to Journify Tours & Travels. By booking or using our tour and travel services, you agree to the following Terms & Conditions.
1. Booking & Confirmation
A booking is considered confirmed once the required advance payment has been received.
Customers must provide accurate information, including name, contact number, number of travelers, and travel requirements.
Booking confirmation may be provided through WhatsApp, email, phone, or other official communication channels.
Prices and availability may change until the booking is confirmed.
2. Payment
Customers must pay the required advance amount at the time of booking.
The remaining balance must be paid according to the payment schedule communicated by Journify.
Failure to make the required payment on time may result in cancellation of the booking.
Any bank, payment gateway, or transaction charges may be payable by the customer where applicable.
3. Tour Packages & Inclusions
Package inclusions and exclusions will be clearly communicated before booking.
Services may include transportation, accommodation, meals, sightseeing, guides, or other services depending on the selected package.
Any service not specifically mentioned as included will be considered excluded.
Customers are responsible for personal expenses such as shopping, additional meals, personal activities, medical expenses, and other services not included in the package.
4. Transportation
Transportation will be arranged according to the selected package and group requirements.
Vehicle type may vary depending on road conditions, availability, group size, and local requirements.
Seat allocation may be managed by the tour operator or driver.
Customers must follow the instructions of the driver and tour manager for safety and operational reasons.
Delays may occur due to traffic, road conditions, weather, landslides, checkpoints, or other circumstances beyond our control.
5. Hotel & Accommodation
Hotel accommodation will be provided according to the package booked.
Hotel names may be changed to another property of similar standard if the originally planned hotel becomes unavailable.
Standard check-in and check-out times of the hotel will apply.
Additional charges for room upgrades, extra beds, additional nights, or personal services are the customer’s responsibility.
Hotel policies regarding damage, lost items, room service, and other charges apply directly to the customer.
6. Itinerary Changes
Journify Tours & Travels reserves the right to modify the itinerary when reasonably necessary because of:
Weather conditions
Road closures
Landslides
Heavy snowfall
Government restrictions
Security conditions
Local circumstances
Natural disasters
Vehicle or hotel availability
Other unforeseen circumstances
Any changes will be made with the safety and overall interests of the travelers in mind.
7. Weather & Force Majeure
Journify Tours & Travels is not responsible for circumstances beyond its reasonable control, including severe weather, natural disasters, road blockages, political disturbances, government restrictions, accidents, strikes, emergencies, or other force majeure events.
In such circumstances, we will make reasonable efforts to provide an alternative arrangement where possible.
8. Customer Responsibilities
Customers are expected to:
Arrive at the departure point on time.
Follow the instructions of the tour manager and driver.
Respect local laws, culture, communities, and the environment.
Take care of their personal belongings.
Provide accurate information during booking.
Follow safety instructions during sightseeing and activities.
Behave responsibly toward other travelers, staff, hotels, and service providers.
9. Personal Belongings
Customers are responsible for their own luggage, cash, mobile phones, cameras, documents, and other personal belongings.
Journify Tours & Travels will not be responsible for loss, theft, or damage to personal belongings unless caused by our proven negligence.
10. Cancellation & Refunds
Cancellation and refund requests are governed by Journify Tours & Travels’ Refund & Cancellation Policy.
Customers should review the applicable cancellation terms before confirming their booking.
11. No Show & Missed Departure
If a customer fails to arrive at the designated departure point on time, the booking may be treated as a No Show.
No refund will normally be provided for missed departures.
Customers are responsible for ensuring that they reach the departure point before the scheduled departure time.
12. Health & Medical Responsibility
Customers are responsible for ensuring that they are physically and medically fit for the selected tour and activities.
Certain northern-area destinations may involve long journeys, hiking, high altitudes, rough roads, or physically demanding activities.
Customers should consult an appropriate medical professional where necessary before participating in activities that may not be suitable for them.
13. Children & Minors
Children must travel with a responsible parent, guardian, or accompanying adult where required.
Parents or guardians are responsible for the safety and supervision of minors during the tour.
14. Third-Party Services
Journify may use independent hotels, transport companies, restaurants, guides, activity providers, and other suppliers.
Their respective terms, conditions, safety requirements, and operational policies may also apply.
15. Photography & Marketing
Where customers voluntarily participate in group activities or photographs taken during a tour, Journify may use suitable photographs or videos for general promotional purposes, unless a customer specifically requests otherwise.
16. Website & Content
Information published on the Journify website, social media pages, brochures, advertisements, and other promotional material is provided for general informational purposes.
Prices, routes, hotel availability, travel times, and itineraries may change due to operational circumstances.
17. Privacy
Customer information will be handled according to Journify Tours & Travels’ Privacy Policy.
We may use necessary customer information to process bookings, communicate with customers, and arrange travel services.
18. Complaints
Customers should report any issue during the tour to the tour manager or Journify representative as soon as reasonably possible so that we have an opportunity to resolve the matter during the trip.
Complaints submitted after the completion of the tour should be communicated through our official contact channels.
19. Changes to Terms & Conditions
Journify Tours & Travels reserves the right to update these Terms & Conditions when necessary.
The latest version published on our official website will apply to future bookings.
20. Acceptance of Terms
By making a booking or using the services of Journify Tours & Travels, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
21. Contact Us
Journify Tours & Travels
Website: journify.pk
Email: journify01@gmail.com
Location: Islamabad, Pakistan
© 2026 Journify Tours & Travels. All Rights Reserved.